FAQ


How are SPA GAIT clogs made?


Each pair is handcrafted to order in our studio — from cutting and shaping to dyeing and finishing.

We use only natural, breathable materials like leather and coconut fibre. All clogs are made entirely by hand, in limited numbers.

   

   


🌿CRAFTED WITH CARE FROM NATURAL MATERIALS:

Outsole: Dense, unpainted natural leather — durable and grounding.

Footbed: 3 cm (approx. 1.2 in) of natural coconut fibre. This intelligent material gradually moulds to your foot over time. It settles to around 1 cm (0.4 in) under key support zones like your heel, while remaining fuller at 1.5-2 cm (0.6-0.8 in) in lower-pressure areas, creating a truly unique fit.

Footbed Lining: Unpainted natural leather — breathable, chemical-free, and safe for bare skin.

Upper (Inside): Natural  leather for a soft, skin-friendly feel.

Upper (Outside):

Classic Collection: Undyed vegetable-tanned leather that will develop a rich, personal patina over time — each pair aging as uniquely as you do.

Personalised Collection: The same high-quality vegetable-tanned leather, hand-dyed using natural, non-toxic pigments.

Mid-layer (Inside the Upper): 1 cm (0.4 in) of coconut fibre — for structure and softness.

Heel Section: Reinforced with coconut fibre and leather for gentle support and long-term shape retention.

Finish: Each pair is treated with natural beeswax balm after full preparation.


How do I care for vegetable-tanned leather?

 

Vegetable-tanned leather is alive — it softens, changes, and deepens in tone with time. That’s part of its beauty.

To care for your clogs:

Avoid soaking in water (no washing machines, no showers).

Wipe with a dry or slightly damp cloth.

For deeper cleaning, we recommend professional dry cleaning.

You may condition the leather occasionally with natural balm (like beeswax-based products). Always test on a small spot first.


How long does it take to receive my order?

 

Classic Collection: ~7 business days production
Personalised orders: + up to 10 extra days
Custom orders: 3D sketch (5 days) + Production (14+ days)

We ship twice a month from our studio. Delivery time depends on your location.

On average, it takes up to 6 - 8 weeks from the moment of payment to the moment you receive your clogs.

This depends on the clog type and the shipping option you choose.

 

Do you ship internationally?


Yes — we ship worldwide using trusted carriers like DHL, FedEx, and UPS. Shipping rates are calculated at checkout.

Customs duties or import taxes (if any) are the responsibility of the customer.


Will the leather look exactly like in the photos?


Not exactly — and that’s the beauty.
We use natural vegetable-tanned leather, which is hand-dyed with organic pigments in the Personalised Collection.

Each pair will have its own unique tone and character, shaped by the base leather and hand-finish.


Can I return or exchange my clogs?

Personalised & Custom Orders:
⚠️ As each pair is handcrafted and personalised just for you, they are considered a final sale and are not eligible for returns or exchanges. The moment you try them on, the natural materials begin to mould to the unique shape of your foot, making them uniquely yours.


We strongly encourage you to double-check your sizing using our Size Guide before placing your order. If you have any doubts, please contact us — we are here to help.

Classic Collection:
We can accept returns on unworn, untried clogs from our Classic Collection within 14 days of delivery.


Can I talk to someone before ordering?


Of course! We're happy to help with sizing, colours, or custom ideas.

📩 Email: spagaitbrand@gmail.com

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