Shipping Policy

Last updated: September 28, 2026

SPA GAIT ships worldwide from Lithuania, European Union.

We aim to make shipping simple and transparent. The shipping methods, available destinations, delivery estimates and applicable shipping prices for your specific order are shown at checkout before payment.

Please review the shipping information displayed at checkout before completing your purchase.

1. Shipping Rates

Shipping rates depend on the destination, order, package and shipping method available for your location.

Standard shipping is free for orders with a value of €100 or more.

The €100 threshold is calculated based on the eligible order value after discounts and before shipping charges, unless otherwise stated at checkout.

For orders below €100, the applicable standard shipping rate is displayed at checkout.

Shipping rates may vary depending on the destination and available carrier services.

2. Free Standard Shipping

Free shipping applies to standard shipping only.

If your eligible order reaches the €100 threshold, the standard shipping charge will be reduced to €0 at checkout.

Free standard shipping does not apply to:

→ express or expedited shipping

→ premium delivery services

→ additional delivery services selected by the customer

→ any other service for which an additional shipping charge is displayed at checkout

If you choose an accelerated shipping method, the applicable express or expedited shipping price must be paid in full.

3. Express & Expedited Shipping

Express and expedited shipping options may be available depending on your destination.

The available shipping methods, carriers, estimated delivery timeframe and price are shown at checkout.

There are no discounts or free-shipping offers for express or expedited shipping.

This means that the €100 free-shipping threshold applies to standard shipping only and does not reduce the price of an express or expedited service.

If an express option is selected, the price displayed at checkout is the applicable shipping charge for that service.

4. Shipping Information at Checkout

Because shipping availability and delivery services can vary by destination, SPA GAIT does not publish a single fixed shipping price or guaranteed delivery timeframe for every country.

The most accurate information for your order is the information displayed at checkout.

Before payment, you will be able to see, where available:

→ available shipping methods

→ shipping price

→ estimated delivery timeframe

→ destination-specific delivery information

→ any applicable shipping-related charges shown at checkout

The checkout information takes priority over general examples or estimates shown elsewhere on the website.

5. Order Processing

Orders are prepared for dispatch after payment has been successfully received.

Processing time may vary depending on the product, order volume, availability and production requirements.

The estimated processing or dispatch timeframe, where applicable, may be provided on the product page or at checkout.

Orders placed on weekends or public holidays are generally processed on the next business day.

Processing time is separate from transit time.

For example, if an order requires several business days to prepare, the delivery timeframe begins after the order has been dispatched.

6. Delivery Estimates

Delivery estimates shown at checkout are estimates rather than guaranteed delivery dates.

Actual delivery time may be affected by:

→ destination

→ carrier operations

→ customs procedures

→ public holidays

→ weather conditions

→ remote or difficult-to-access locations

→ incorrect or incomplete address information

→ carrier delays

→ circumstances outside SPA GAIT's reasonable control

For this reason, SPA GAIT cannot guarantee that a shipment will arrive on a specific calendar date unless a specific guaranteed delivery service has been expressly purchased and the carrier's terms provide such a guarantee.

7. Tracking

Where tracking is available, a tracking number will be provided after the order has been dispatched.

Tracking information is normally sent to the email address provided when the order was placed.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

Customers should use the tracking information provided to monitor the progress of their shipment.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

→ full name

→ street and building number

→ apartment or unit number, where applicable

→ city

→ postal code

→ country

→ telephone number, where required by the carrier

SPA GAIT is not responsible for delivery problems, additional shipping costs or returned parcels caused by incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

9. Changes to the Delivery Address

If you need to change your delivery address after placing an order, contact SPA GAIT as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

If a carrier permits an address change or redirection, any additional charges imposed by the carrier may be the customer's responsibility where permitted by applicable law.

10. Customs, Import Taxes and Duties

Orders shipped internationally may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country or its authorities.

These charges depend on the destination, applicable regulations, order value, product classification and other factors.

Where such charges are payable by the customer, they are separate from SPA GAIT's shipping charge unless otherwise stated at checkout.

SPA GAIT cannot guarantee that an international shipment will be free from customs duties, import taxes or other destination-country charges.

Customers are responsible for reviewing the import requirements applicable to their country before placing an international order.

11. Customs Delays

International shipments may be delayed while undergoing customs clearance.

Customs processing times are controlled by the relevant authorities and are outside SPA GAIT's control.

A customs-related delay does not necessarily indicate that a parcel has been lost.

12. Refusal to Pay Import Charges

If a customer refuses to pay customs duties, import taxes, brokerage fees or other charges imposed by the destination country, the shipment may be delayed, returned to sender or otherwise handled by the carrier or customs authorities.

Where permitted by applicable law, additional costs incurred as a result of refusing or failing to pay destination-country charges may be deducted from any refund or charged to the customer.

13. Failed Delivery

A shipment may be considered a failed delivery where delivery cannot be completed because of circumstances such as:

→ an incorrect or incomplete address

→ the recipient being unavailable where a signature or in-person delivery is required

→ refusal to accept the shipment

→ failure to collect a parcel from a designated collection point

→ failure to pay applicable customs or import charges

→ other circumstances attributable to the recipient

If a parcel is returned to SPA GAIT following a failed delivery, contact us as soon as possible.

Any additional shipping or handling costs required to resend the order may be the customer's responsibility where permitted by applicable law.

14. Lost or Significantly Delayed Shipments

If your shipment appears to be lost or significantly delayed, please contact SPA GAIT.

We may contact the carrier and initiate a tracking investigation where appropriate.

Customers may be asked to provide information confirming the delivery address and other details necessary for the investigation.

A carrier's tracking status may remain unchanged for a period of time while a shipment is in transit or undergoing customs processing.

Where a shipment is formally determined to be lost, SPA GAIT will provide the remedy required under applicable law and the circumstances of the order.

15. Damaged Packages

If a parcel arrives visibly damaged, customers should document the condition of the external packaging and the product immediately.

For detailed requirements regarding transport damage, please refer to our Refund & Returns Policy.

Where possible, retain the original packaging until the issue has been resolved.

16. Multiple Shipments

Depending on the order and product availability, an order may be shipped in more than one package.

If an order is split into multiple shipments, SPA GAIT will provide available tracking information for the relevant shipments.

Customers will not normally be charged additional standard shipping solely because SPA GAIT decides to split an order into multiple shipments, unless otherwise stated at checkout or agreed with the customer.

17. Carrier Selection

SPA GAIT may use different postal or courier services depending on the destination, shipping method and operational availability.

The carrier available for a particular order may therefore vary.

The carrier shown at checkout or assigned to the shipment is not guaranteed to be available for every destination or every order.

18. Delivery Restrictions

Some products, destinations or shipping methods may be subject to restrictions imposed by carriers, customs authorities or local regulations.

If SPA GAIT cannot ship an order to a particular destination, we may contact the customer regarding the available options.

If an order cannot legally or practically be delivered to the selected destination, SPA GAIT will handle the order in accordance with applicable law.

19. Remote Areas

Delivery to remote locations, islands or areas with limited carrier access may take longer than delivery to major cities and may be subject to additional charges.

Where an additional delivery charge applies, it will be displayed at checkout where available.

20. Business Days

Unless otherwise stated, delivery and processing estimates refer to business days.

Business days generally exclude weekends and applicable public holidays.

Carrier operating schedules may differ by destination.

21. Circumstances Outside Our Control

SPA GAIT is not responsible for delays caused by circumstances outside our reasonable control, including:

→ severe weather

→ natural disasters

→ strikes or carrier disruptions

→ customs or border delays

→ government restrictions

→ transport interruptions

→ public emergencies

→ technical failures affecting carriers

→ other extraordinary events outside SPA GAIT's reasonable control

Such circumstances do not automatically constitute a failure by SPA GAIT to fulfil an order.

22. Shipping Availability

SPA GAIT aims to offer worldwide shipping, but shipping availability may change depending on carrier restrictions, customs requirements, sanctions, local regulations or other circumstances.

The destinations and shipping methods currently available for your order are those displayed at checkout.

23. Shipping Prices and Checkout Information

Shipping prices can change due to carrier rates, fuel costs, destination requirements, package characteristics and other operational factors.

For this reason, the shipping price shown at checkout is the final applicable shipping charge for the selected shipping method, unless an obvious pricing error has occurred.

We recommend checking the checkout page before completing your purchase to confirm:

→ shipping method

→ shipping price

→ estimated delivery timeframe

→ delivery address

→ any applicable taxes, duties or additional charges displayed at checkout.

24. Contact

If you have a question about shipping, tracking or delivery, please contact SPA GAIT using the contact details provided on our website.

Please include your order number whenever contacting us about an existing shipment so that we can assist you as efficiently as possible.

24.1.

If you have any questions about shipping options, delivery timeframes, tracking or your order, please contact SPA GAIT.

When contacting us about an existing order, please include your order number so that we can assist you as efficiently as possible.

Email: [email protected]